Help Desk Account Support

IT Department - Beverly, MA — Corporate

Job Summary

This position will be primarily responsible for granting and maintaining access for over 2,500 local and remote end-users, including troubleshooting problems and advising on the appropriate action with a customer service oriented approach. 

Essential Functions and Responsibilities

  • Process all access related tickets including but not limited to account creations, terminations and access changes.
  • Ensure all tickets are completed within defined service level agreements.
  • Enhance & update current documentation and procedures.
  • Audit and maintain a list of account exceptions.
  • Assist with additional Help Desk functions as needed.
  • Participate in after hours on call rotation for business support.
  • Other tasks and duties as assigned. 

Experience and Skills

  • Associates or Bachelor’s degree in related field preferred.
  • 1-3 years of experience working in a technical role preferred.
  • Basic knowledge of Active Directory, Group Policy, and Windows ACLs.
  • Prior experience in clinic IT operation is strongly preferred.

Click link to apply

American Renal Associates offers competitive pay and great benefits which include: health insurance, company-paid life, company-paid disability, 401(k), tuition reimbursement, a generous paid time off program and company-sponsored celebrations. We are an Equal Opportunity Employer and value diversity in our workplace. DFWP/ EOE. All inquiries will be held in strict confidence.